Privacy Policy

Personal Data We Collect

We gather information that you provide directly when you create an account, complete verification procedures, make deposits or withdrawals, or contact our support team. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details. We also collect technical information automatically, such as your IP address, browser type and version, device operating system, pages visited and the times and dates of your visits.

How We Use Your Personal Data

Your personal data allows us to create and manage your gaming account, process transactions securely, verify your identity as required by law, and deliver customer support when needed. We use it to personalise your experience, maintain the security of our platform, prevent fraud and meet our regulatory obligations under UK gambling legislation. Where you have given consent, we may also send you tailored offers and updates about our latest games and promotions.

Legal Basis for Processing

We only process your personal data where we have a valid legal ground to do so. This includes situations where processing is necessary to fulfil our contract with you, to comply with legal and regulatory requirements, to protect our legitimate interests, or where you have given clear consent for specific purposes such as marketing communications.

When We Share Your Information

We may share your personal data with carefully selected third parties who help us deliver our services. These include payment processors, identity verification agencies, gaming software providers and professional advisers. We also disclose information to regulatory authorities when legally required, for example to comply with anti-money laundering rules or responsible gambling obligations. All third parties are contractually bound to protect your data and may only use it for the purposes we specify.

We do not sell your personal information to third parties for their own marketing purposes.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, analyse how our site is used and improve functionality. Some cookies are essential for the platform to operate, while others help us understand visitor behaviour and measure the effectiveness of our marketing.

You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect your experience and limit certain features of the site.

Protecting Your Data

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, accidental loss, misuse or disclosure. These measures include encryption of sensitive information, secure servers, access controls and regular security reviews. While no system can guarantee complete security, we continually work to maintain robust protections for the information you entrust to us.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. This period varies depending on the type of data and the applicable rules but is typically six years after account closure to satisfy gambling commission record-keeping obligations. Once retention is no longer required, we securely delete or anonymise your information.

Your Rights

Under data protection law you have several important rights. You may request access to the personal data we hold about you, ask for corrections to inaccurate information, request deletion of your data in certain circumstances, or object to particular types of processing. You may also withdraw any consent you have previously given and request that we transfer your data to another organisation where technically feasible.

To exercise any of these rights, please contact our customer support team. We will respond to your request within one month, though complex or multiple requests may take longer. There is normally no charge for these requests, although we may charge a reasonable fee if your request is clearly unfounded or excessive.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer your personal data to such providers, we ensure suitable safeguards are in place, including standard contractual clauses approved by the relevant authorities, to maintain the same high level of protection that applies within the UK.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on this page, and we recommend that you review it periodically. Significant changes will be notified to you by email or through a prominent notice on our website.

Contacting Us

If you have any questions about this Privacy Policy, the data we hold about you, or wish to exercise any of your rights, please contact our support team via live chat or by emailing the address provided in the footer of our website. We are committed to resolving any concerns you may have as quickly and fairly as possible.